Archive Seven – Terms and Conditions

 

Application and Consumer Protection

These General Terms and Conditions ("Terms") apply to the purchase agreement that you conclude with Archive Seven AB, organization number 559075-9519, registered at Upplandsgatan 36, 11328 Stockholm hereinafter "Archive Seven". In order to take advantage of your interests as a customer, the provisions of the Consumer Buying Act (SFS 1990: 932), the Distance and Home Sales Act (SFS 2005: 59), and the Personal Data Act (SFS 1998: 204) apply to all purchases at www.archive7.co.uk.

Prices and Fees

The prices quoted on www.archive7.co.uk are listed including VAT (VAT). Free shipping occurs on orders over 85 GBP  within United Kingdom, Scotland and Ireland, unless otherwise stated.

Establishment of purchase agreement

Goods are ordered at www.archive7.co.uk or through our customer service. Purchase Agreement is established when your order has been confirmed by Archive Seven by e-mail to the e-mail address you provided at the time of ordering. By the order you accept these Terms. Archive Seven does not include agreements with minors (under 18 years) without the goalkeeper's approval. At www.archive7.co.uk, agreements can only be entered with customers with shipping addresses in United Kingdom.

Delivery

Archive Seven uses the following shipping options: • Item letter, for smaller items that can be left in the mailbox. • Packages, the goods are shipped to the nearest delivery point. When the package is available for pickup you will be notified by email. Upon shipment of shipment, valid ID action must be displayed. • Home delivery, for goods that, due to their size or weight, cannot be sent to the delivery point, home delivery is offered during the daytime. Notification at home delivery is by phone. Normal delivery time is 1 - 4 business days after Archive Seven has confirmed your order by e-mail. When your order is shipped from Archive Seven's warehouse, an email will be sent to the specified email address. The package should reach you within 2 business days. If you have not received your delivery within 2 business days, please contact customer service.

Unsold Packages

Packages that have not been retrieved within fourteen (14) days are returned to Archive Seven. If this happens, you will be charged a fee of GBP 29.00 for costs attributable to Archive Sevens administration, shipping, return shipping and handling. Unsold packages are not covered by the right of withdrawal.

Return Policy

You as a consumer always have fourteen (14) days' right of withdrawal under the Act on distance contracts and agreements outside business premises (2005: 59). In order for you to be completely confident with your purchase, Archive Seven offers a total of thirty (30) days' right of withdrawal from receipt of the item or a substantial part of it. If you would like to return to your customer service during this time, please send us a return receipt. Archive Seven has no possibility of replacing the cost of return freight afterwards. You as a customer, of course, have the right to try and check the product at home to ensure that the product meets your expectations. If you return an unused item with associated labels and packaging within 30 days, the full amount will be refunded, or the required change will be made. If the quality of the product has been affected by the fact that you as a customer have handled it more than is necessary to investigate its features or features, deductions for the refund corresponding to the value of the product will be made. The forms are then sent to the following address:

Archive Seven AB

Sigtunagatan 7

11322 Stockholm

Complaint

If a product deviates from the terms of the agreement between you and Archive Seven or otherwise does not correspond to the description of the product provided by Archive Seven, the product may be returned. Only original errors are covered by the right of complaint, for example, the right to claim does not cover errors caused by normal wear and tear. Complaint to Archive Seven shall be made within a reasonable time after the error has been discovered, but no later than 3 years. Archive Seven reserves the right to rectify the error in the first place, in the alternative, the delivery of the goods and, finally, repurchase. Archive Seven has no possibility of replacing the cost of return freight afterwards.

Return

When returning, you are at risk of the goods, so it is important that the product can not be damaged during transport. In order for a full refund to be made, the product must be unused and returned in undamaged original packaging, all labels must be left and manuals will be shipped. It is important that outer packaging is used and that tape or other material is not affixed to the original packaging. After received and approved return, refund will be made within fourteen (14) days from the date of receipt of the Return. Refund is only made through bank account deposit, not cash. Costs for services linked to delivery such as express mail and postage fee will not be refunded on return. To enable a possible return, you need to prove purchase and Archive Seven recommends that you save your order confirmation and payment reference as a receipt for your purchase.

Return of promotional goods

For purchases that qualify for gift or extra discount, the value of the gift or the extra discount is considered a general discount on the full amount at the time of purchase. If any part of the purchase is exchanged and / or returned, returned goods are valued at the purchase price minus their relative share of the general discount. In case of change, no conversion of the original basis for gift or discount is made.

Transport damage

Archive Seven is responsible for goods that are damaged or disposed of during delivery to you. Complaints of transport damage shall be made within a reasonable period of time. Therefore, upon receipt of the shipment it is important to check that the goods are not transport damaged. Archive Seven recommends that you report a possible transport damage directly at the location of the extradition agent and then contact Archive Seven's customer service. Be sure to keep all packaging and product packaging in case of a transport damage.

Payment

In cooperation with Klarna we offer invoice payment, installment, debit card payment and direct payment. This payment solution is called Klarna Checkout. By providing information at checkout, you agree to Klarnas terms and conditions. By clicking "Finish purchase" you agree to the terms and conditions of the Archive Seven. Klarna Checkout presents some information for you as soon as you are identified. What information you need to enter to obtain identification may vary between different purchases and customers. Some credit information is never taken directly in Klarna Checkout, but if necessary depending on the payment option you have chosen. Credit statements taken by Klarna do not affect your creditworthiness and can not be seen by others requesting credit information about you, such as banks. Once you've been identified, Klarna Checkout shows what options are available to you. Invoice is preferred as payment option, but you can of course choose one of the other options, such as direct payment by bank or card payment. What options are offered may change from time to time. You can choose if you want to protect your use of Klarna Checkout with a PIN.

Force majeure

In the event of circumstances beyond the control of Archive Seven, for example in case of amended legislation, governmental measures, strikes, blockade, tampering, war, terrorism, fire, flood, natural disaster or similar events, Archive Sevens commitment to fulfill the purchase agreement shall be postponed for so long The circumstance prevails. If such delay exceeds 2 months, both you and Archive Seven have the right to cancel the agreement with immediate effect without any obligation to pay damages.

Personal data

Archive Seven is responsible for the processing of personal data in connection with purchases in accordance with the Personal Data Act. By accepting the Purchase Agreement with Archive Seven, you agree to your information stored in order to process your order and complete the purchase, facilitate future purchases, enable update of your order status, and postings of offers from Archive Seven or Archive Seven's partners , By text, email or other direct mail. As a customer, you can share the saved data, change them or request deletion. You can also withdraw your agreement at any time.

Price and Product Information

In case of any defects in stock status or price, Archive Seven reserves the right to cancel purchase agreements. If the product has expired or for any other reason is not available, Archive Seven is not required to provide the product but may propose an alternative product. All image information should be seen as illustrations and cannot be guaranteed to reflect the exact appearance and nature of the product.

Other

We follow the Swedish Complaints Board's recommendations and Swedish law in case of a dispute. For questions regarding the meaning of these Terms or Procedures for cancellation, complaints, shipping damages or otherwise, please contact Archive Seven Customer Service. Contact information for customer service can be found at www.archive7.co.uk

 

Last updated: 2017-05-30

 

1. About Archive Seven AB

Archive Seven AB (company reg. no 559075-9519) is based in Stockholm.

Archive Seven AB Upplandsgatan 36B 11328 Stockholm.

If you would like to come in contact with us, send an email to support@archiveseven.com with your issue and your contact information. We will contact you shortly.

2. Orders

When you complete your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and shipping addresses.

If there is any error in the order confirmation, please contact us immediately at support@archiveseven.com.

3. Delivery

Our usual delivery times are 1-3 days. NOTE! Orders made on weekends will be sent no earlier than Monday.

If delays in delivery should occur (without you being notified by us of a longer delivery time) please contact us at support@archiveseven.com.

4. Prices

All prices in the shop are quoted in GBP and all prices include VAT.

We reserve the right adjust prices due to price changes from suppliers, errors in the price list and price errors due to incorrect information.

5. Return Policy

When purchasing items on the website, you have a 30-day withdrawal period starting with the date the product was delivered.

5.1 When using your right of withdrawal:

You must inform us of your wish to withdraw your purchase. The message should be sent to us at support@archiveseven.com. In your message – your name, address, e-mail address, order number and goods for return must be clearly stated.

You should return the products to us immediately and at the very latest 30 days after having informed us.

You are responsible for the costs of the return shipping, the delivery and the condition of the products upon return. The products should therefore be shipped well-packaged and in their original packaging.

From the refund amount, we reserve the right to deduct a sum corresponding to any depreciation of value of the product caused by the usage of, or damage to, the product as compared to its original value.

5.2 The right of withdrawal does not apply to:

Products that have been sealed for health or hygiene reasons and where that seal has been broken by you.

Products that have the character of sealed audio or video capture and where that seal has been broken by you.

Custom-made products that have been tailored specifically for your needs or has a clear personal touch according to your request.

Services that have been completed and where you have expressly agreed that the service commences without a right of withdrawal.

Goods that can quickly deteriorate, such as food.

Single copies of newspapers or magazines.

For more about the statutory right of withdrawal, see here.

6. Complaints and complaints

We inspect all products before they are sent to you. In the event that the product still is damaged or incorrectly shipped when it arrives, we take it on ourselves to remedy the mistake free of charge, in accordance with current consumer protection legislation.

You must always contact us for approval before returning a defective product.

The complaint must be sent immediately after the defect has been found.

6.1 How can you apply for a complaint?

Any errors and defects should always be reported to support@archiveseven.com and include your name, address, e-mail address, order number and a description of the error or defect.

If we fail to correct the error or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We are responsible for return shipping charges for approved complaints.

We reserve the right to deny a complaint if it is found that the product is not incorrect or defect, in accordance with current consumer protection legislation. In the case of any complaints, we follow the guidelines from the Swedish National Board for Consumer Complaints, please see here.

7. Disclaimer

We do not accept liability for indirect damage that may arise due to the product.

We accept no liability for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances may for example include: labor conflict, fire, war, governmental decisions, reduced or missing delivery from a supplier.

Furthermore, we have no liability for any changes to products / product features as amended by the respective supplier or other factors beyond our control.

8. Product

We reserve the right for any printing errors on this site as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution. We always try to expose the products as accurately as possible.

9. Cookies Information

In accordance with the Electronic Communications Act, visitors to a website should be informed that cookies are used, for privacy purposes. The information contained in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found here, on The Swedish Post and Telecom Authority (PTS) website.

10. Personal data

By shopping at Archive Seven AB, you accept our data protection policy and our processing of your personal information. We protect your personal privacy and do not collect more information than is absolutely necessary to process your order. We will never sell or transmit your information to third parties without a legal basis.

Archive Seven AB is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us in order to handle your order as well as in those cases when you have requested newsletters or promotional offers - to customize our marketing for your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is all information directly or indirectly attributable to a natural person.

10.2 What data do we store?

In order to handle your order and answer questions related to your order (customer service), we will store your first and last name, address, phone number, email address, IP address and purchase history.

Your data is stored as long as we have a legal basis to process your information, for example, to complete the agreement between us or to comply with a legal obligation, such as the Swedish Bookkeeping Act.

10.3 Legal basis

In connection with a purchase, your personal information is processed in order to complete the agreement with you. Marketing, promotions and similar dispatches will be made with your consent.

10.4 What data is shared with other parties and for what purpose?

10.4.1 Payment provider

Upon completion of purchase, information is shared with our payment provider. What is stored is: first name, last name, address, e-mail address and phone number. The information is saved in order to complete the purchase and to protect the involved parties from fraud. The payment service providers (payment services) we use are: Klarna, DIBS, and PayPal.

10.4.2 Shipping Company

In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address of delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The freight companies we work with are DHL and UPS.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, we share your first name, surname and e-mail address with our newsletter provider. This is done in order to keep you updated with information and promotional offers.
We use MailChimp for mailing newsletters.

10.5 Right of access

You have the right to request any information about you that we have on file. These extracts are delivered electronically in a readable format.

10.6 Right to rectification

You are entitled to ask us to update incorrect information or to supplement information that is inadequate.

10.7 The right to be forgotten

You may at any time request that any information relating to you be deleted. There are few exceptions to the right to delete, such as if it is to be retained in order for us to fulfill a legal obligation (for example, according to the Swedish Bookkeeping Act.).

10.8 Responsible for data protection

Archive Seven AB is responsible for storing and processing personal data in the online store and ensuring compliance with the rules.

10.9 How we protect your personal information

We use industry standards such as SSL / TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal information and passwords.

We use a Swedish platform, eValent, operated by eValent Group AB, based in Malmö.

11 Changes to the General Terms and Conditions

We reserve the right to make changes to these terms at any time. Changes to the Terms will be published online on the site. The changed terms are considered accepted in connection with orders or visits to the site.

12 Disputes and lawsuits

In the event that a dispute can not be resolved between the company's customer service and the customer, you can, as a Swedish customer, contact the Swedish National Board for Consumer Disputes (ARN), please see arn.se. If you are shopping from an EU country other than Sweden, complaints can be made online via the European Commission’s Online Dispute Resolution Platform, please see https://ec.europa.eu/consumers/odr/

In case of a dispute, we will follow a decision from ARN or corresponding dispute resolution body.

Disputes concerning the interpretation or application of these General Terms and Conditions shall be interpreted in accordance with Swedish law.